ReturnBear

Background

ReturnBear is a company that offers end-to-end reverse logistics solutions to brands distributing products in the US and Canada. Big companies such as Mint Green Group (home to household brands like K-Swiss), have partnered with ReturnBear to ensure their customers are able to handle returns and exchanges with ease.

Challenges

Before collaborating with The Alchemists, Return Bear faced key challenges:

Complex User Journey

The return process involved multiple steps, and the existing website did not effectively guide users through each stage.

Brand Consistency

The website's visual elements and messaging were not consistent with Return Bear's brand identity, leading to confusion among users.

Mobile Compatibility

The website was not optimized for mobile devices, limiting accessibility for users on smartphones and tablets.

The Alchemists' Approach

The Alchemists approached the project with a focus on optimizing user experience, refining the visual identity, and creating a seamless return process.

‍

ReturnBear is a company that offers end-to-end reverse logistics solutions to brands distributing products in the US and Canada. Big companies such as Mint Green Group (home to household brands like K-Swiss), have partnered with ReturnBear to ensure their customers are able to handle returns and exchanges with ease.

‍

The ReturnBear website now has a cohesive style that’s simple, yet engaging and interesting to browse.

‍

‍